When quality matters
FREQUENTLY ASKED QUESTIONS
Useful Knowledge
CAN YOU DUPLICATE A PRODUCT?
The formulation chemists at SmartPharma are very skilled at reverse engineering products; with just a sample and an ingredient deck, we can match any product or even improve upon it if you so choose.
WHAT’S THE MINIMUM QUANTITY OF A PRODUCT?
SmartPharma will fill as few as 300 units of a product. In circumstances where higher quantities of packaging are required, SmartPharma can still fill as few as 300 units and the extra packaging can be stored for future fills.
DO YOU OFFER VOLUME DISCOUNTS?
Yes. We offer price per unit discounts at quantities of 1000, 2000, 3000, 5000, 7500, 10,000, 25,000, 50,000, 100,000 and 250,000 units.
HOW LONG SHOULD MY FINISHED PRODUCT LAST?
Products supplied by SmartPharma are covered by a one-year guarantee from the date of manufacture.
However, it's important to note that many of our products maintain their quality and effectiveness well beyond this timeframe — often lasting 2 to 3 years or more, depending on the storage conditions and product type.
If you require an independent assessment or third-party laboratory testing, we can assist in arranging this through certified external laboratories.
ARE THE FORMULAS THAT YOU PRODUCE FOR ME PROTECTED?
All formulas produced by SmartPharma are custom and exclusive for each customer. We do not duplicate exact formulas for other clients unless you choose products from our open line when smaller quantities are needed.